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List of Contents to follow
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“In this important contribution Shapiro
et al. have identified the key elements to successful employee
involvement in decision making and business results…
They have identified how valuing and utilizing the total workforce
results in stronger performance... For globalizing US companies,
a reading of this book provides multiple opportunities to
learn how to achieve desired goals in the context of quality
and equality.”
D. Phelps-Feldkamp, Director, Quality & Buisiness
Improvement, Consumer Communications Services, AT&T
“Mainstreams the study
of working conditions for women… Given that TQM approaches
and accomplishments are of great interest to management the
world over, this integrative approach should catch the interest
of managers and may cause them to realize the advantages of
taking a broad look at the impact of TQM as it affects women…
”
Prof. Karen L. Hooks, University of South Florida
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